Can I buy out the furniture?

Yes, at any moment in time you can choose to buy your item if you decide you love it. Any rental payments you have made so far will contribute towards the purchase, and you will never pay more than the buyout price in total. If you'd like to buy the item, please contact support.

Is the furniture new?

Sometimes items you receive will be brand new, but we also refurbish and clean previously rented items to an as new standard. Every item will go through an extensive process to be considered as new. If you are not happy with your item when you receive it, simply send it back within the 14 day window.

Will you install the furniture?

When you order furniture from Flex, we will deliver furniture to your door and our team will set up and install the furniture in your home. Please make sure the space is ready for us to work as we will not move or remove existing furniture.

What happens at the end of my subscription?

When your plan finishes, you are completely in control as to what happens next. You can either:

• Contact support to arrange collection
• Simply keep making your monthly payments to keep the item
• Extend to a longer plan to lower your monthly payments
• Pay the remainder of the value of the item up to the buyout price to own the item outright